Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase from Trend Spot. If you experience an issue with your order, please contact us and we will review your request according to the policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and, when applicable, in its original packaging with tags and accessories included.

To request a return, contact us at vivianlais.vvvd@gmail.com and include your order number, the reason for the return, and any relevant photos when applicable.

Please do not send an item back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos or other relevant information. We will review the issue and provide the appropriate solution, which may include a replacement or refund depending on the circumstances.

Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind or no longer want it, please contact us within the 30-day return period. Return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law. We will provide return instructions after reviewing your request.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, customization, or other reasons. Any product-specific return restrictions will be disclosed on the applicable product page when relevant. Please contact us before purchasing if you have questions about the return eligibility of a specific item.

Exchanges

If you would like a different item, color, size, or variant, contact us first. Depending on the circumstances and product availability, we will provide the available options.

Refunds

Once an eligible return or refund request has been approved, we will notify you. Approved refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Original shipping charges and return shipping costs may be non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or fulfillment.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, contact:

Trend Spot
Email: vivianlais.vvvd@gmail.com